How to choose the right communications headset?

Customer service staff, are often in a collective office with a small space between office seats. The voice of the neighboring table will usually be transmitted into the microphone of them. The customer service staff needs to provide the volume or repeat the speech many times to better convey the company’s relevant information to the customer. In this case, if you select and use a headset equipped with a noise-canceling microphone and noise-canceling adapter, it can effectively remove more than 90% of the background noise and ensure that voice is clear and penetrating, saving communication time, effectively improving service quality, and improving customer experience.

For heavy users of headsets, prolonged contact with sound may cause hearing damage without proper technical protection. By using a professional phone headset, the user’s hearing health can be better protected. Professional traffic earphones can effectively protect hearing by means of efficient noise reduction, eliminating sound pressure, limiting treble output, and other technical means. Enterprises can preferentially choose traffic earphones using these technologies.

For customer service personnel who make or receive hundreds of calls a day, wearing headphones for more than 8h a day will directly affect their work efficiency and work mood if wearing discomfort. When choosing the phone service headset, the enterprise should choose the phone service headset with an ergonomic structure that fits the head type. At the same time, the phone service headset with soft ear pads such as a protein/sponge/breathable leather case can be worn down for a long time, which will make the ears comfortable and will not cause pain. It can make the customer service staff work more comfortable and more efficient.

Phone headsets, as a necessary auxiliary tool for customer service and customers to communicate over the phone for a long time; the enterprise should have some requirements on the design and quality of the headset when purchasing, and should carefully choose and try to avoid the following problems.

The noise reduction effect is poor, the environment is noisy, the operator needs to raise his voice to make the other party hear clearly, easy to cause damage to the throat and vocal cords.Poor call sound will lead to difficulties in communication between operators and customers, and poor customer experience will lead to a bad reputation and loss of customers. The poor quality of the phone headset will not only affect the quality of the call but also increase the operating cost of the company due to the short service time.

Due to wearing the headset long time and poor comfort, easy to causes ear pain and other discomforts; the Long term may cause hearing damage, serious will affect the user’s work and even life.

In order to solve the problem and help enterprises to select their own economic headsets, improve the efficiency of customer service/marketing, help enterprises to better provide customers with professional, intimate services and corporate information, and constantly improve customer satisfaction and corporate image.